1.1 The following terms and conditions govern the various Promotions offered by Us to You from time to time via or in association with the Website, and, as provided by our General Terms and Conditions, they form part of the legally binding contract between You and Us whenever You opt in to any such Promotion. Individual Promotions may also have further specific terms (“Promotion-Specific Terms”) applicable to them and We will make those clear to You within the advertising, headline offer, landing or sign-up pages for the relevant Promotions (or equivalent, as the case may be) or else by means of a link. Any such Promotion-Specific Terms shall form part of these Promotional Terms.
1.2 In addition to these Promotional Terms, Your use of the Website is governed by our General Terms and Conditions which You can find here. If there is a conflict between these Promotional Terms and the General Terms and Conditions, the latter shall govern as appropriate concerning our legal relationship with You.
1.3 Capitalised words and phrases in these Promotional Terms shall have the meanings set out in the General Terms and Conditions unless they are specifically defined in these Promotional Terms.
1.4 In these Promotional Terms, the following capitalised terms shall have the following meanings:


2.1 We offer our valued customers promotions and bonuses to reward them and enhance their experience and enjoyment of our services. To enable us to continue offering these promotions, we have a zero-tolerance policy on activity which is intended to take advantage of our offers in a Bad Faith manner (“Fair Play Policy”). In Our sole discretion, if any instance of Bad Faith occurs or is attempted by a Customer, We reserve the right to ban or suspend the Customer from receiving any further bonuses, promotions and/or offers and suspend or close his or her Account.
2.2 In the event of circumstances as set forth in clause 2.1, in addition to the actions We shall be entitled to take thereunder, the Customer acknowledges and agrees that We further shall be entitled to debit from the Customer any bonus balance, any winnings obtained in whole or in part from the original bonus award achieved via violation of our Fair Play Policy, and, save where directly prohibited by law, any funds deposited by the Customer that a Customer may have in his or her Account and/or linked accounts.
2.3 The Customer acknowledges that breaching or attempting to breach by circumvention or contravention our Fair Play Policy via Bad Faith action(s) requires staff resource to monitor and prevent. Accordingly, where a Customer’s Bad Faith action(s) are in violation of clause 2.1, in addition to our rights set forth in clause 2.2, we shall have the right as an administrative charge to debit the Customer a fee of up to £50 (or currency equivalent) from any deposit the Customer may have in his or her Account at the time of such violation. The parties acknowledge that this charge is a liquidated damage and hereby confirm that this sum represents a genuine pre-estimate of Our loss in the event of a breach or attempted breach of the Fair Play Policy.
2.4 Where we suspect or find Bonus Abuse, Bonus Fraud or a violation of our Fair Play Policy to be taking place (or have taken place or about to take place) we reserve the right to create a digital profile to investigate the extent and severity of such Bonus Fraud, Bonus Abuse and / or violation of the Fair Play Policy which may include, but shall not be limited to, IP mapping, payment method auditing, device fingerprinting, open source reviews and electronic verification.
2.5 In the event that a Customer has engaged in, or We believe to be engaged in Bonus Abuse, Bonus Fraud and/or a breach of the Fair Play Policy and the Customer has withdrawn winnings (including or not including original deposit) then we reserve the right to claim as damages such amount (along with the administrative charge set forth in clause 2.3) via the ADR process as set forth in the General Terms and Conditions and/or legal action in a court of competent jurisdiction.

Withdrawals
3.1 Subject to clause 7.3 of the General Terms and Conditions, You may withdraw Cash from Your Customer Account at any time without any restriction other than any processing charges that may be set out in clause 7.2 of the General Terms and Conditions from time-to-time. However, where you make a withdrawal you will forfeit any remaining Bonus Balances in Your Customer Account.
3.2 You may not withdraw any Casino Bonus Money or Bingo Bonus Money until You have complied with the applicable Promotional Requirements. Where You have complied with the relevant Promotional Requirements, the Casino Bonus Money or Bingo Bonus Money (or any winnings resulting from it) derived from the relevant Promotion will become Cash and will be free for You to withdraw without any restriction other than as described in clause 3.1 above.
3.3 If Your withdrawal request is unsuccessful for any reason as provided by section 7 of the General Terms and Conditions, and Your funds have been returned to Your Cash Account, You will not receive back any forfeited Bonus funds.
3.4 Before any withdrawals are processed, Your play will be reviewed for any Bonus Abuse and Bonus Fraud. Where We reasonably suspect that You have been engaged in either Bonus Abuse or Bonus Fraud, then the consequences are described in clause 4.1 below.

Casino Games Wagering Requirements - Game Weighting
3.5 Where a Promotional Restriction consists of a Wagering Requirement, different casino games will be regarded as providing different percentages of the relevant Wagering Requirement, as follows: most Slots 100%, Roulette 8%, Blackjack 8%, Other Games 0%. Bets placed on the following slots will contribute 75% towards the Wagering Requirement:

Casino Bonuses
3.6 Unless stated in the specific terms applicable to any Promotion, any Casino Bonus awarded will be subject to a 50 times Wagering Requirement. What this means is that Your Casino Bonus Monies derived from that Promotion will become Cash as soon as You wager 50 times the value of the Casino Bonus initially awarded to You.
3.7 Casino wagers placed with Cash will win Cash, and casino wagers placed with Casino Bonus Money will win Casino Bonus Money. If Your total Account Balance consists of Cash and Casino Bonus Money, then each wager You place will be placed using both Cash and Casino Bonus Money in the ratio that the Cash and the Casino Bonus Monies in Your Customer Account bear to each other at the time of placing the wager.
3.8 So for example, if You have a Cash balance of £100 and a Bonus Money balance of £100 in Your Customer Account, if You place a £20 wager, £10 of the wager will come from Cash and £10 of the wager will come from Bonus Monies. If You win £50 from this wager, then £25 of Your winnings will be Cash and £25 will be Bonus Monies.
3.9 If You are awarded a Casino Bonus, then the maximum single wager You are allowed to place is £6.25 until the Wagering Requirement of the Casino Bonus awarded is achieved.

Bingo Bonuses
3.10 Bingo Tickets bought with Cash will win Cash; Bingo Tickets bought with Bingo Bonus Money will also win Cash. If Your Account Balance consists of Cash and Bingo Bonus Money, then each Bingo Ticket You buy will first be bought with Cash to the extent of your Cash balance; if there is no Cash available in Your Customer Account then Bingo Bonus Money will be used to purchase Your Bingo Tickets.
3.11 Bingo play does not contribute towards any Promotional Requirements of any Promotion other than the specific bingo Promotion to which it relates. Play on bingo products does not meet any Promotional Requirement applicable to casino games.

Deposit Bonuses
3.12 Only deposits made using a credit or debit card are eligible for Deposit Bonuses. Deposits made using alternate payment methods are not eligible for any Deposit Bonus.

Free Bonuses and Free Spins
3.13 In the event of a Customer never having made a deposit on their Customer Account prior to receiving any Free Bonus or Free Spin, any withdrawal of Cash winnings derived from the Free Bonus or Free Spin awarded will be limited to £100.

Expiry
3.14 All Bonuses, including Free Spins, expire 2 days (in no event sooner than 48 hours) after being awarded.

Opting Out
3.15 You can opt out of receiving any given Bonus. To do this, You must contact Customer service and request that the Bonus is removed from Your Customer Account prior to making Your first wager after receiving the Bonus. Once We have confirmed to You that the Bonus has been removed You can commence wagering. If however You begin wagering after receiving a Bonus, but before We confirm that the Bonus has been removed from Your Customer Account, You will be bound by these and any other applicable Promotional Terms.

4.1 We offer our valued Customers Promotions to reward them but We do not tolerate Bonus Abuse or Bonus Fraud. If We discover, or have reasonable grounds to suspect, that any Bonus Abuse or Bonus Fraud has taken or is taking place, We reserve the right to take one or more of the following actions: We shall cease awarding any further Promotions to the relevant Customers, void Bonuses received by the relevant Customers as part of existing Promotions and/or remove winnings and/or any funds deposited by the Customer from the relevant Customers' Customer Account(s).
4.2 The following constitutes Bonus Abuse:
4.3 The following constitutes Bonus Fraud:
5.1 We offer most new Customers a First Deposit Bingo Bonus for which You shall normally be automatically opted-in.
5.2 The First Deposit Bingo Bonus shall be 100% (unless otherwise stated) of Your first deposit up to the maximum described in clause 5.5 below.
For Example; if You deposit £50 in Your first deposit, You will receive a Bingo Bonus of £50.
5.3 This offer is available to newly registered Customers on one occasion only.
5.4 The minimum first deposit is £10 (unless otherwise stated).
5.5 The maximum First Deposit Bingo Bonus You can receive is £50 (unless otherwise stated).
5.6 The First Deposit Bingo Bonus is only available for deposits made within the first 2 days from Your registration.
5.7 To qualify for the First Deposit Bingo Bonus You must click the “JOIN” box during the registration process, which indicates that you wish to receive the First Deposit Bingo Bonus and accept the applicable Promotional Terms.
5.8 If You do not wish to receive the First Deposit Bingo Bonus or would like the First Deposit Bingo Bonus removed from Your Customer Account, please follow the steps outlined in clause 3.15 above.
5.9 Promotional Terms concerning game weighting per clause 3.5 will apply to Your First Deposit Bingo Bonus.

6.1 Promotions consisting of Free Spins may be awarded to You from time to time subject to any minimum deposit requirement as set forth in clause 6.1 of the General Terms and Conditions.
6.2 Any Free Spins awarded to You shall be valid for 2 days (48 hours), after which any unused Free Spins will expire.
6.3 Winnings derived from Free Spins will be Casino Bonus Monies and will be credited to a Customer’s Casino Bonus Account.

Page last updated on 14^th February 2019.