To be able to make your first successful withdrawal you need to meet the following:8.1
If a Bingo Diamond player's account has not been funded with a cash deposit, he/she is not eligible to withdraw winnings earned from promotional BBz or any form of promotional money.8.2
Players will be required to complete wagering requirements on any BBz received or casino bonus money awarded, before being eligible to withdraw. Funds appearing in Your cash balance may not be withdrawn until this requirement has been met. If You submit a withdrawal prior to meeting this requirement the funds will be returned to Your Bingo Diamond account without notice.
Wagering requirements are calculated at five (5) times any bingo bonus money received and forty (40) times any casino bonus money received, unless otherwise stated.
Bingo and Casino game play will contribute towards the wagering requirement of any bingo bonus received as follows:
| ||Percentage of each wager's contribution towards your bingo bonus wagering requirement:||Example: Contribution that a €10 wager will make to your bingo bonus wagering requirement|
|Roulette, Blackjack, Video Poker||0.80%||£0.08|
|All Other Games||0%||0|
Casino game play will contribute towards the wagering requirement of any casino bonus money received as follows:
| ||Percentage of each wager's contribution towards your casino bonus wagering requirement:||Example: Contribution that a €10 wager will make to your casino bonus wagering requirement|
|Roulette, Blackjack, Video Poker||8%||£0.80|
|All Other Games||0%||0|
For example, a first deposit bingo bonus money award of £30 would require wagering of £150 (5X bonus) in Bingo alone or £1,500 in slot games alone, or any combination of the two.18.104.22.168
Please note that bingo game play does not contribute towards the wagering requirement of any casino bonus money received.22.214.171.124
Please also note that any wagering made using the Gamble feature on Slots or the Double feature on Video Pokers does not count towards wagering requirements.
For deposits made using Neteller, Paysafe or Moneybookers the wagering requirements detailed above are applied to both the bonus(es) received and the deposit made.8.2.3
All deposits made must be wagered at least once in allowed games prior to any withdrawals being allowed. Deposits made using Neteller, Paysafe or Moneybookers must be wagered at least 10 times prior to any withdrawals being allowed.8.2.4
These wagering requirements must be achieved from the date of the awarding of any bonus; therefore, any wagering done before a bonus is awarded does not count towards the wagering required for that bonus.8.2.5
If You wish to remove any bonuses in order to withdraw Your initial deposit, please contact customer support.8.2.6
If You have not met Your wagering requirements and Your bonus has expired, You will not be able to withdraw any winnings until You have met the wagering requirement of the expired bonus(es).
All email addresses must be verified before withdrawals are permitted. If email addresses are not verified within 7 days of receiving Your email verification request, then Your account may be closed and all balances confiscated without notice.Other points to consider when making your 1st or subsequent withdrawals are:8.4
The Minimum withdrawal amount is £20.8.5
With the exception of Progressive Jackpot wins the maximum a player may withdraw in any given 30 day period is £5,000.8.6
Documentation may be requested prior to any withdrawals being sent. We will contact You with any such requirements.8.7
Withdrawals per account are FREE but limited to 1 transaction every 7 days. However, on some rare occasions there may be charges for some withdrawal methods;
8.7.1 If any withdrawals are subject to charges, they will be specified under the banking section of the website.8.8
Withdrawal requests are normally processed every weekday, excluding bank holidays, and will be processed within 7 days, if all terms and conditions are complied with;
8.8.1 Withdrawals of £500 or greater may be subject to a longer processing period.8.9
Bingo Diamond reserves the right to deny or withhold a withdrawal request, or to confiscate all funds if;
8.9.1 Any player is thought to have provided false or misleading information.8.10
8.9.2 We have requested identification documents, and satisfactory documentation is not provided within seven days of the request.
8.9.3 We have requested Your documents to be authenticated by a qualified solicitor or notary and this does not occur within fourteen days of this request.
We will always pay your withdrawals to whatever deposit methods you have previously used before we pay to your preferred method of payment, and furthermore we can only pay to a preferred method of payment if it has been used to make a successful deposit within the last 6 months;
With the exception of debit cards, where we can only pay back to debit cards up to the amount of your deposits; if your withdrawal amount exceeds your amount of deposits then your full withdrawal will be returned to your Bingo Diamond account where you can re-request your withdrawal to an alternative payment method (provided it has been used to deposit successfully in the previous 6 month period).8.10.2
Withdrawals will only be remitted to a card/account that has already been used to deposit to Your account at Bingo Diamond.8.10.3
Please note that some depositing methods may not subsequently be available for withdrawals. The full list of available depositing and withdrawal methods can be seen here
Bingo Diamond reserves the right to request details from any winning players for promotional purposes. Bingo Diamond Management reserves the right to withhold payment of ANY winnings until the player provides Us with a testimonial related to their winnings & a photo for the website.8.12
Bingo Bonus Money (BBz) & Casino Bonus Money are ALL forfeited upon withdrawal request. This means your bonus balances are all reset to ZERO;
8.12.1 If your Withdrawal Request is unsuccessful and returned to your Bingo Diamond account OR if you reverse part of your withdrawal, then you will NOT receive back your Bonus Monies.8.13
The maximum period from successful deposit to withdrawal is 6 months.8.14
If any of the withdrawal requirements are not met then your withdrawal request will be refunded back to your Bingo Diamond Account without notice.8.15
Wager Definition: A wager is defined in the following example: if you spend £10 cash on a bingo or casino game, regardless of whether you win or lose, this counts as £10 cash wagered.8.16
If You receive free bonus money as part of a deposit offer then unless otherwise stated the maximum withdrawal from wagers placed with that free money is equivalent to 10x the value of the bonus money awarded. Any remaining funds in excess of that amount will then be removed.8.17
If You receive free bonus money without having to make a deposit, as part of a promotional offer or goodwill gesture, then the following rules apply:
8.17.1 Unless otherwise stated the maximum withdrawal from wagers placed with that free money is £100 or €100. Any remaining funds in excess of that amount will then be removed.8.18
8.17.2 The maximum stake per wager will be 25% of the bonus money awarded whilst the wagering requirement is being met.
8.17.3 If You play on any excluded games (games which do not contribute towards wagering requirements) before the wagering requirement is met then We reserve the right to void any winnings made from these wagers.
Your identity will be verified on cumulative deposits, wagering and withdrawals in excess of €2,000.8.19
All withdrawal requests will be subject to audit by Us. We reserve the right to take back any bonuses, to withhold any withdrawals, to confiscate any winnings and to close accounts if Your account exhibits evidence of bonus abuse or irregular playing patterns.
Bonus abuse would include, for example;
126.96.36.199 Using multiple member accounts to claim a bonus more than once;8.19.2
188.8.131.52 Using a bonus to place high risk wager(s) to reach a large playable balance in relation to an initial playable balance, followed by a series of low risk wagers to complete bonus wagering requirements;
184.108.40.206 Depleting a playable bonus balance to attempt to close a bonus, or waiting for a bonus to expire, after which collecting winnings from any unresolved game(s);
220.127.116.11 The exploitation or manipulation of any fault, loophole or error in our website or software, including but not limited to in respect of any game; and/or
18.104.22.168 Collusion between members, deliberately cheating or other unfair behavior.
Irregular play includes, for example;
22.214.171.124 Placing single bets equal to or in excess of 30% of the value of a bonus before the wagering requirement has been met;
126.96.36.199 Moving from a low weighted game to a high weighted game after large wins for the purpose of clearing wagering requirements;
188.8.131.52 Playing at least 500 consecutive hands/spins on any game and/or playing any game consistently for longer than two hours whilst the wagering requirement of a bonus has not yet been met;
184.108.40.206 Placing minimal risk bets, such as any bet spread combination in Roulette games covering 25 or more of the 37 unique number spots on the table.
With certain withdrawal requests we may further ask for the following before processing your withdrawal request;
8.20.1 Signed confirmation from You of Your previous deposits to Us;8.21
8.20.2 A copy of the front and back of the credit/debit card(s) used to fund Your account. In the event that We do ask for this, please ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes please also ensure You block out the middle eight numbers on the front of the card(s) and three-digit security number of the back of the card(s).
In the event that You/We cancel a withdrawal request, You will bear full responsibility for any subsequent wager of such sum. We are under no obligation to refund any amounts that are cancelled by You/Us and which are subsequently wagered.